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Support

A person answers the email

Support is included on both plans at no extra charge. There is no ticket tier, no premium support upsell and no phone tree.

Email support

The fastest way to get an answer about your specific community. Include your community name and we can look at the account directly.

support@hoagrove.com

Documentation

Step-by-step guides for setting up dues, inviting residents, configuring categories and connecting Stripe.

Read the docs

Sign in

Enter the email address your community knows you by and we will send you a sign-in link. No password required.

Go to the app

Common help topics

For anything not covered here, email support@hoagrove.com.

I’m a resident and I can’t sign in

Sign-in links go to the email address your community has on file for you. If the link never arrives, check your spam folder first, then ask your board to confirm the address — or email us and we will check it.

How do we get our properties loaded?

Add them yourself from the properties page, or send your address list to support@hoagrove.com in any format and we will load them for you at no charge.

A payment didn’t go through

Failed payments send an email explaining why, and the invoice stays open so it can be paid again. Bank transfers take a few business days to settle, so a recent ACH payment may show as pending rather than failed.

How do we cancel or change plans?

Both are self-serve from your community’s billing settings. Switching between Standard and AI Assistant takes effect right away; cancelling runs your subscription to the end of the period you have already paid for.

Can you add a feature we need?

Ask. Feature requests go straight to the people who build HOA Grove rather than into a queue behind a thousand enterprise accounts. Tell us what your board is doing by hand today and why — that is what moves something up the list.

Give your board its evenings back

Set up your community in an afternoon. Thirty days, commitment free — no credit card, no onboarding call, no contract.

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Questions first? Email support@hoagrove.com — a person answers.