Security & privacy
Your community’s data, handled carefully
An HOA’s records are sensitive: home addresses, resident contact details, enforcement history and money. Here is how we handle each of those.
We never see a card number
Dues and reservation payments are processed by Stripe, a PCI Level 1 service provider. Card and bank details are entered directly into Stripe’s systems — they are not stored on, and do not pass through, HOA Grove.
Your money goes to your account
Each community connects its own Stripe account. Dues settle directly into the association’s bank account; HOA Grove never takes custody of your community’s funds.
Nothing to phish, nothing to reset
Members sign in with a single-use magic link emailed to them. There is no resident password to be reused from another site, leaked in a breach elsewhere, or reset by a board volunteer over the phone.
One community cannot see another
Every record — members, properties, invoices, documents, violations — is scoped to a single community, and access is checked against your role on that community on every request.
Encrypted in transit, hosted in the US
The application is served over HTTPS only. Data lives in a managed PostgreSQL database and uploaded files in Amazon S3, both in US regions.
We don’t sell your residents’ data
Member contact information belongs to your association. We do not sell it, rent it, or hand it to advertisers. See the privacy policy for the full detail.
What we don’t claim
Three things we are asked about that we would rather answer here than in a sales call.
- HOA Grove is not SOC 2 or ISO 27001 certified. Those audits exist for vendors that take custody of money and card data, and we deliberately do neither — payments run on Stripe and settle into your association’s own bank account.
- Payment security is Stripe’s, and it is genuinely strong. We rely on their infrastructure rather than building our own.
- If your board needs a security questionnaire answered before signing off, email us and we will answer it directly.
Give your board its evenings back
Set up your community in an afternoon. Thirty days, commitment free — no credit card, no onboarding call, no contract.
Questions first? Email support@hoagrove.com — a person answers.